#CMGRHANGOUT PRESENTS: Managing community conflicts & controversies
This Halloween episode of CMGRHangout is scary. Not “spooky”, not “creepy”, but downright “oh you did not just insult my favorite President” SCARY. Conflict is difficult for every person on this planet, and as community managers our instinct is often to squash it before it starts. On this panel, we talked about why you want to encourage healthy controversy and how to define boundaries and prevent it getting it out of hand. We also talk about why community members do better with controversy sometimes, and how it affects their trust in each other and your brand.
#CMGRHANGOUT PRESENTS: Transitioning into a community career
Today I joined some of the fantastic #CMGRHangout community to share my experiences and advice for starting a career in community management. It was the first time I’d been on a video panel with this many people, and despite stumbling over myself a lot I think I got to make some solid points on the parts important to me–especially for the last discussion question! There’s probably a blog post in there waiting to be written…